Shipping policy

Order Processing Times

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification once your order has shipped.

During high-volume periods, processing may take slightly longer.

Estimated Delivery Times

Once shipped, estimated delivery windows are:

  • United States: 7–12 business days
  • Australia: 7–12 business days
  • United Kingdom: 7–12 business days
  • Canada: 7–12 business days
  • All Other International Locations: 8–15 business days

These delivery times are estimates provided by our shipping partners.
Actual delivery times may vary depending on your location, customs clearance, local postal service operations, and uncontrollable carrier delays.

Shipping During Sale Events

During peak periods, major sales events, or national holidays, please allow up to 20 days to receive your order due to high order volume and carrier delays.

Shipping Confirmation & Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information.

Please allow 48–72 hours for tracking to update after receiving your shipping email.

If you have not received your shipping confirmation, please check your spam/junk folder. If it’s not there, email us at lisa@getyumi.co and we will assist you.

Shipping Costs

We offer free shipping on all orders over $50 (after discounts and before taxes).

Orders under $50 will have shipping calculated at checkout based on location and courier rates.

Incorrect Address & Return to Sender

Please verify your shipping address before placing your order.

If you entered an incorrect address, contact us immediately at lisa@getyumi.co.

If your order has already been packed or shipped, we are unable to make any changes.

If a package is returned to us due to:

  • Incorrect or incomplete address
  • Refusal at the destination
  • Failure to collect from the local postal office

…we will contact you. You may choose to have the package resent; however, a reshipping fee will apply.

Shipping fees are non-refundable for packages returned due to customer address errors.

Customs, Duties & Taxes

International orders may be subject to import duties, customs fees, or local taxes once the package arrives in the destination country.

These charges are the responsibility of the customer.

Yumi is not responsible for covering or reimbursing customs-related fees.

If a package is refused due to customs fees, no refund will be issued.

Lost, Delayed, or Stolen Packages

Once your package is accepted by the carrier, it becomes the responsibility of the carrier to deliver it safely.

If tracking shows “Delivered”, the package is considered successfully delivered and fulfillment is complete.

Yumi is not liable for:

  • Packages marked as delivered but not received
  • Packages stolen after delivery
  • Packages delayed due to customs or local postal disruptions

We can assist in filing a carrier investigation, but refunds or replacements are not guaranteed for packages marked as delivered.

If your package appears lost in transit or is delayed beyond the estimated delivery window, please contact us at lisa@getyumi.co and we will investigate with the courier.

Subscription Shipments

All subscription orders ship automatically every 30 days.

Customers are responsible for ensuring their shipping address and payment information are up to date before each renewal.

Changes made after a renewal order has processed will apply to the next subscription cycle.

Subscription shipments follow the same delivery timelines and policies listed above.

Subscription shipments that have already processed or shipped are not eligible for cancellation or refund, in accordance with our Refund Policy.

Need Help?

For support with your shipment, tracking, or address updates, please email us at lisa@getyumi.co. Our team is here to help.