Refund policy

At Yumi, your satisfaction means everything to us. If something isn’t right, our team will always do our best to help.

Because our products are consumable goods, we cannot accept returns of opened or used items for health and safety reasons. Please review the full policy below before placing your order.


30-Day Money-Back Satisfaction Guarantee (First-Time Customers Only)

Your first purchase from Yumi is backed by our 30-day satisfaction guarantee.

If you’re not satisfied for any reason, please contact us at lisa@getyumi.co within 30 days of delivery, and we’ll assist you.

To qualify for the guarantee:

  • Applies only to your first order from getyumi.co
  • Limited to one (1) unit
  • Must be claimed within 30 days of delivery
  • Shipping fees are non-refundable

This guarantee does not apply to:

  • Subscription renewal orders
  • Multi-pack or bundle orders
  • Repeat purchases by the same customer, household, or address


14-Day Return or Replacement Policy

You have 14 days from the date of delivery to request a return or replacement for eligible items.

Eligible returns must be:

  • Unopened
  • Unused
  • In original, sealed packaging
  • Accompanied by proof of purchase
  • Returned with a valid tracking number
  • Sent directly to our designated warehouse 

Returns sent without approval, tracking, or to intermediary / incorrect facilities cannot be refunded.

Damaged, Incorrect, or Defective Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at lisa@getyumi.co.

Please include:

  • Photos of the product and packaging
  • A description of the issue
  • Your order number

Once confirmed, we will issue a replacement or refund where appropriate.

Non-Returnable Items

  • Opened or used consumable products
  • Products with broken safety seals
  • Gift cards
  • Final-sale or promotional items
  • Items not purchased directly from getyumi.co
  • Unauthorized returns
  • Returns delivered to an incorrect or non-warehouse address
  • Subscription renewal orders

 

Order Cancellation

Orders may be cancelled within 1 hour of purchase.

After this timeframe, the order enters processing and cannot be cancelled, modified, or refunded until delivered and evaluated under this policy.

Subscription Orders

By purchasing a subscription, you agree that your order will automatically renew every 30 days, and you authorize Yumi to charge your saved payment method for each recurring order.


Managing Your Subscription

You may cancel, skip, or modify your subscription at any time before your next renewal date through your customer portal:

→ https://getyumi.co/a/account/login
Select Manage Subscription

We send automated renewal reminder emails before each upcoming charge to allow time for changes.

 

Refunds for Subscription Renewals

Subscription renewal payments are non-refundable once processed.

This is because:

  • Renewal reminders are sent in advance
  • Subscriptions can be cancelled at any time before renewal
  • The 30-day renewal cycle is clearly disclosed
  • Customers have full access to self-manage subscriptions

Cancellations apply to future renewals only. Orders that have already processed or shipped cannot be refunded or cancelled.

 

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to a Yumi error (incorrect item, defective item, or verified shipping damage).

Shipping fees are non-refundable.

 

Refund Processing

Once your return is received and inspected:

  • You will be notified of approval or rejection
  • Approved refunds are issued to the original payment method only
  • Posting times vary by bank or card provider

Refunds will not be issued for:

  • Unauthorized or unapproved returns
  • Items returned to the wrong address
  • Items marked as delivered by the carrier but not received

 

Lost, Stolen, or Unclaimed Packages

Once an order is marked Delivered by the carrier, it is considered successfully delivered.

Yumi is not responsible for:

  • Packages marked delivered but not received
  • Packages stolen after delivery
  • Packages returned due to incorrect address, refusal, or failure to collect

We can assist with a carrier investigation, but refunds or replacements are not guaranteed.


How to Start a Return or Guarantee Claim

Email us at lisa@getyumi.co with:

  • Your name
  • Order number
  • Reason for the request

If approved, we’ll provide return instructions and the warehouse address. Unauthorized returns cannot be refunded.

We’re Here to Help

If you have questions about your order, subscription, delivery, or return, please contact lisa@getyumi.co — we’re always here to support you 💛